Tuesday, August 02, 2005

There's no place like home

Finally, after a 42-hour "layover" in Denver, I am blogging at you from behind my own desk. I had to pay $189, the "walk-in rate" for the hotel room last night (United Airlines paid for only the first night, even though they couldn't get me on a plane yesterday). With taxes, this morning's hotel bill was $215. Add to that my $48 cab ride on Sunday night (the hotel gave me a free return trip to the airport this morning, bless 'em) and thanks to the screwy customer service policies of UA, I am out a total of nearly $300, including what I paid for meals.

Yes, the airline gave me some meal vouchers, but not nearly enough. Those folks actually appear to believe that one can eat breakfast, lunch, and dinner in airport or hotel restaurants on $19 a day. If you don't think that's hilarious, you've never bought a meal in a Denver hotel.

Want another good laugh? United Airlines appears to believe $75 in travel vouchers (good off the purchase of my next ticket) adequately compensates me for a 42-hour flight delay that cost me almost $300 in cash.

Ah, well. I did get some good writing done yesterday in the hotel room, and my friend Janice put things into perspective by writing in an e-mail that it was a blessing my plane was on the ground and not in the air when it gave up the ghost.

I'm going to go unpack now, and then I plan to write for the rest of the day because that's not "work", but fun, and I'm in serious need of fun. Tomorrow we'll get back to blogness as usual, with no more whining about my travel woes.

Thanks, everyone, for coming to the pity party I threw for myself. I feel a lot better now.


Anonymous said...

Glad you made it home! ;-D

ValMarie said...

Glad to see that you're back! :-)

Heather Diane Tipton said...

Welcome home Brenda, glad you finally got home

Anonymous said...

Oh for heaven's sake. Write to the CEO and complain and demand they at least pay your full hotel bill and cab fare. That's just ridiculous "customer service", and you shouldn't let them get away with it.

Brenda Coulter said...

The thing is, I'm just sick of the whole mess and don't want to think about it anymore. There's absolutely no way an airline would reimburse me for a cash outlay--the most they'd do is give me free tickets. And those would be no good to me because I'm finished with that airline. I gave them several chances to make things right--talked to four different representatives in Denver--so I don't think I owe them any more chances to explain or make amends.